Advice and Information for the Elderly

The information on this page is dedicated to providing information and details of support available to elderly people in the Twin Towns.  It includes:

  • Guidance on Cocooning
  • Services available from An Post
  • Details for doctors surgeries
  • Details of support organisations
  • A link to our volunteers list where you can get help.

Guidance on cocooning to protect people over 70 years 

Cocooning is a measure to protect those over 70 years or those extremely medically vulnerable by minimising interaction between them and others. This means that these people should not leave their homes. Even within their homes should minimise all non-essential contact with other members of their household.

More details here

An Post 

A community support action plan being led by the Communications Workers’ Union (CWU) and An Post will see An Post delivery staff across Ireland ‘checking-in’ with older and vulnerable people along their delivery route at least once a week.   Any requests for provisions or medicines will be relayed directly back to the local HSE team.  An Post will also support the delivery of such essential supplies back to these customers.   An Post announced special community support initiatives :

  • Postal Delivery staff will check-in on or older/vulnerable customers along their postal routes across the country
  • free mails and parcels pick up service for these same housebound customers
  • A newspaper-ordering and delivery service for all customers, currently being set up in conjunction with national and local newspaper groups.

A further range of measures designed to assist customers in managing post office visits while maintaining access to cash has been unveiled this afternoon by An Post.  Post Offices are also implementing

  • earlier opening hours on traditional pension payments days,
  • enhanced security and distancing measures in post offices and
  • the extension of the ‘Temporary Agent’ facility for customers.

Link: Form for the appointment of a temporary agent.

Freephone services for older callers

SeniorLine has been the national, confidential listening service for older people, run by trained older volunteers since 1998.  The coronavirus is a particular threat to older people and subsequently, SeniorLine has put in place a number of protocols to support our many older callers from all over Ireland. 

SeniorLine is a FREEPHONE service and our older callers can call free between 10am and 10pm every day of the year on 1800804591

Donegal County Council has set up a dedicated community support helpline to assist at-risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.  Donegal County Council support e-mail is  

Donegal County Council Freephone 1800 number is 1800 928 982.

Doctors Surgeries – Stranorlar

Millbrae Surgery – Surgery Closed to Patients.   

  • If you need a doctor please call 074-9131023.
  • Facebook:
  • Website:
  • Email:

The Health Centre Stranorlar

Voluntary Help

A number of organisations have offered voluntary support to elderly or vulnerable people who need assistance at this time.  You can find full details on this page.

Support Organisations

RegionOrganisationAimed atContact details/ Opening hours
Finn ValleyFinn Valley Family Resource CentreProviding support to families across the Finn Valley with a range of needs.074-9131245
Corina Caterson Flynn - Project Manager - 086 0218645
Sally Mooney - Family Support Worker - 086 7960341
Theresa Quinn - Project administrator -
St Vincent De PaulSt Vincent de Paul focus on practical approach to dealing with poverty, alleviating its effects on individuals and families through working primarily in person-to-person contact by a unique system of family visitation and seeking to achieve social justice and equality of opportunity for all citizens.074-9173933
An Chead Cheim, College Court, BallybofeyProviding addiction
DonegalAlcohol ForumOffer support services for families, young people and those concerned about their own or others drinking via telephone, text message, email and video calls074 91 25596
Irish Wheelchair AssociationMon -Fri
9am-2pm 0749177448.
2pm -5pm is 0877448184
Pastoral Centre, DonegalFor queries regarding Child/ Family counselling074 9121853
National24/7 Suicide Helpline
Pieta provides therapy for those in suicidal distress, people engaging in self-harm, or those who have been bereaved by suicide, free of charge.1800 247 247
Text 'HELP' to 51444
Alone IrelandTelephone Service for older people concerned about covid 198am-8pm Monday-Friday on 0818 222 024.
Aware Support LineSupporting people with Depression and BiPolar1800 90 48 48
Citizens InformationGeneral information for the public on a range of citizens rights. Has pages dedicated to Covid 19 supports0761 07 4000 - Mon- Fri 9am-8pm
GROWSupporting those experiencing mental health problems1890 474 474
MABSMoney Advice, Budgeting Service, Helpline0761 07 2000
Mental Health IrelandMental Health Ireland is a national voluntary organisation which was established in 1966 as the Mental Health Association of Ireland. MHI’s aim is to promote positive mental health and wellbeing to all individuals and communities in
Senior LineA freephone number for older callers providing support on coronavirus1800804591
ShineSupport people affected by mental ill health1890 621 631
Suicide Bereavement Liason Service085 877 2028
The SamaritansOffering listening and support to people and communities in times of needCall 116123 “anytime day or night”
Text: 087 260 9090
TravelWiseFor people with travel related concerns016131733
Women’s Aid IrelandFree national domestic violence helpline1800341900
NationalNowDoc out of Hours1850 400 911
NationalHSEFor you or someone you may know who may have symptoms of covid 191850241850
BASICC / Ballybofey and Stranorlar Chamber of Commerce
Railway Rd
Co Donegal
074 91 90909